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TESTIMONIALS "My wife thinks I'm a genius..." ...and other great things we've done for our customers The following are reprints of some of these letters--of course, for privacy's sake we just list the initials of the customer and the state in which they live (if available), but you can get a pretty good idea of how proud we are of our stoves by reading a few of these letters. If you have a testimonial regarding our product that you would like to share, please e-mail it to us or drop us a line at England's Stove Works, P.O. Box 206, Monroe, VA 24574. Thanks again for visiting our web site - if you have any questions about our stoves, please call our Technical Support department at (800) 245-6489. (Some letters may be edited slightly for content and/or clarity. And remember, not everyone will have results identical to any given testimonial -- heating results depend on a lot of variables, such as flue and fuel type, etc. Please check back again at a later time for more testimonials as they are added.) E-Mail: Subject: "My wife thinks I'm a genius" I am a very happy owner of one of your pellet stoves. I installed the stove in the lower level of our home. The heat rises to the upper bedrooms...the gas furnace hardly ever comes on. The heat is even and I feel like it is very safe to operate...My wife thinks I'm a genius...Thanks again D. R. (KS) Letter: Subject: "Well-Made in the USA Stove" To all, The 25-PDVC (or 55-SHP10, or 55-TRP10) pellet stove I purchased from you all has been going around the clock since November without fail. It faithfully consumed 4 tons of pellets while heating my home to a level of comfort I have never experienced. You saved me thousands this winter in oil bills, and the quality of the heat the unit produces creates a healthy environment for my family like we have never experienced. Thank you for your great product and dedication to alternate energy solutions that the working person can afford. Respectfully, M.C. (ME) Good morning! My wife and I purchased a Model 25-PDVC (55-SHP10 or 55-TRP10) pellet stove at [a DIY store] in Augusta, Maine just prior to Thanksgiving, and we thought that you would like some feedback on our purchase. The price of heating oil here in northern New England is at $3.85/gallon right now, the highest it's ever been. Without our pellet stove we don't know how we would have been able to stay warm this past winter. At the current price of heating oil, we calculate that we've already saved more than twice the cost of the stove. It remains cold enough, even during the day, to continue to operate the stove and will probably remain so for another month or more. The savings will only go up! We've found your stove to be a true delight to own and to operate. The simplicity - but effectiveness - of it's design is truly amazing, and it's no exaggeration to say that it's a technological wonder! If our nation expects to wean itself off of foreign oil and to remove ourselves from the threats of those who hate us, it'll be with products like your own. We tell everyone who'll listen about your product, and look forward to many more years of efficient, effective and American-made warmth! Thank you again for making a truly quality product! Yours gratefully, S.&W. D. (LIBERTY, ME) Just a quick note to say thank you for the very, very quick resolution to my auger motor problem. It arrived Friday. Now when I recommend your products to friends and colleagues, I can tell them that from top to bottom - products, parts, customer service- England's Stoves are the best. Thanks again. P.B. I just wanted to drop a line to say thank you. I bought my Englander used and have had some trouble getting it to work properly... So, I called customer service - 4 times - and each time was helped by a very kind person. I really appreciate all the help I have gotten so far. You guys are great! I think we've got it working right, now. But I am confident that if I have any more trouble, someone will be there to help. Thanks again! I just purchased a wood stove made by your company. I selected the [30-NC] that heats 2,200 sq.ft., and I have to tell you that this unit is incredible. Easy installation allowed me to have this unit up and running in no time. After following your break-in instructions, I had my house up to 90 degrees on a 13-degree night. I own an old farmhouse that was built in 1857. Though we have updated the entire 1,900 sq.ft. house, the forced hot air oil furnace just ran too much, costing us way too much. Your wood stove has kept this place incredibly warm all week, and the oil furnace has not run ONCE!! This unit will pay for itself in two months. Please tell the folks manufacturing these units they did a great job, too. I am very impressed with the workmanship, and the welds are super. I worked in metal fabrication for 10 years and this is nice work. I will be receiving your blower unit tomorrow; however, I don't think I will need to use it a lot unless we end up with another -10 stretch of weather. Thanks again for fast service and a great product, you folks will keep this family warm and save us a ton of money. Sincerely, W.C. (NY) I purchased this unit this past November, installed and ran all the ductwork myself, and, What a stove! This stove is everything advertised and much more; I've sold 3 more to friends after they saw mine perform. I can't say enough things about your product; it's great. Thanks very much for your truth in advertising, it's nice to get what you pay for. R.D. (Upstate NY) I WANT TO THANK YOU FOR YOUR PROMPT ATTENTION TO MY PELLET STOVE PROBLEM. I RECIEVED MY REPLACEMENT MOTOR TODAY, SO TONIGHT MY HOME IS WARM AGAIN!! THANK YOU SO MUCH FOR STANDING BEHIND YOUR PELLET STOVES, IT'S HARD TO FIND THAT WITH ALOT OF TODAY'S PRODUCTS!!! THANK YOU very satisfied customer D.S. (PA) TO WHOM IT MAY CONCERN, MY NAME IS WENDY; I WOULD LIKE TO THANK YOUR STAFF, THEY ARE SO NICE TO TALK TO OVER THE PHONE AND TAKE THEIR TIME!! I LOVE MY STOVE!!!!!!!!! ( E.W., M.W., K.W.!) THE CREW! ALSO, THE COMPANY TRIES TO WORK WITH YOU TO SOLVE PROBLEMS [RATHER] THAN TO [MAKE YOU] PURCHASE A PART RIGHT AWAY. THANKS, IT HELPS!! W.W. To Whom It May Concern: My name is D.B., Sr. from NY. First, I would just like to say that I do not normally do this, but in this case I must. My son recently had a [auger problem], so I called you folks for help on ordering one for my son's stove. I wish to thank Eric, especially, for a job well done. I have received everything needed to get my son's stove running again. It was a true pleasure to be able to actually talk to someone and, might I add, someone with knowledge and someone that was extremely helpful. I will (and of course my son will) recommend your products and service to anyone in our area. I just cannot express enough the great dealings that I had with your company and people. Again, thank you so very very much. D.B., Sr. (NY) I just wanted to take the time to let you know how much we love our stove!!!!! We bought your add-on furnace about three years ago, when oil prices started skyrocketing. Well, to this day we have NOT burned 1 ounce of oil!!! We heat 3,000 + square feet of living space with our wood add-on furnace!!! Thank you for a wonderful product and great craftsmanship!!! Mr. & Mrs. M. I just had a stove delivered by [my DIY store], and after they left I found it was missing the ash pan. I was initially worried about having to call them to try to find it, etc., but called your customer service line - and Brandon had absolutely no problems getting my stove entered for warranty service and a new ash pan sent out. That's great service. I'm looking forward to the rest of the winter being warm and toasty. Thanks so much for letting me know I made the right decision in buying an Englander Stove. M.L. (PA) Just received the replacement combustion blower for our pellet stove. Thank you for the quick service, and the upgraded high quality part. Easy to follow instructions are also appreciated, had the part installed and fire burning again within half hour of delivery. Your company is outstanding! W.N. (MN) Thank you so much for your prompt attention and actions in getting my pellet stove up and running. I'm very impressed with your customer service. Again, thank you. M.C. (NM) I am a new purchaser of a corn/pellet stove. I had some problems in the beginning, so I called customer service and spoke to Kim...She is an asset to your company...I would recommend anyone to your company. C.L. I just have to let you know how pleased I am with the service I have received from this company. To the lovely lady that called me because I messed up on the order, thank you. I never expected to have the part I needed in three days!!! This company is outstanding! Please pass my letter on to the appropriate persons. H.M. (ME) Best appliance we ever bought: Model # 25 PDVC. This is the fourth winter that I have had this stove. Living in Maine, and with the price of oil, I am glad I made the move. I would normally use 700 + gallons of oil to heat my 2,000 sq. ft. home, now I use 3.5 tons of pellets and I buy 100 gallons of oil for the season. This 100 gallons is what I use for the furnace when the nights get to -20* or colder; I kick on the furnace for one cycle and bring the house up to 70* in the morning. Keeping the stove settings on 3+3, it maintains the house temperature for almost 24 hours. By the next morning, the house temp is about 60* (we don't like it hot when we sleep, anyway)... People I work with thought I was crazy to buy it, now everyone seems to be getting one. D.L. (ME) I would like to say "thank you" for all of the help your staff has provided me. I was impressed with the courteous and knowledgeable service I received over the phone. I would also like to recognize Brandon for his patience and understanding of my pellet stove. I will recommend Englander stoves to anyone looking to purchase a pellet stove. Thanks again, R.M. I only wanted to write to say that I am extremely satisfied with my wood stove. I have the 30NC (50-SNC30) that I purchased this past summer. This is the 4th wood stove in the last 12 years I have used in my house, and this, by far, is the best. It works very well and is very efficient, as well. It is also nice to see that I can buy replacement parts for the stove if I need any, unlike my last one. Thanks Again, J.W. (NY) This [pellet stove] is a fabulous piece of equipment! All the benefits of wood heat with no mess, odor, or hernias!! Very cost effective... D.D. (NH) (Click Here to return to our Home page, or scroll down and use the buttons below to explore other areas of our site.) |
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