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questions


(Note: Please check back as we continue to build this Q&A and Service Sheet database. Also check our
     Troubleshooting Section and call our Technical Support Department if you need help with your unit.)


General

Will a stove really save me money? Is this for me?
What type of fuel is best for me?
— EPA Listings - Coming Soon!
I would like a list of specifications of your stoves.
How do I track my online web order?
Do you have a Troubleshooting Guide for your stoves?
What's so great about EPA and Washington State Certification?

Pellet

Wait! Don't return your blower (or any other pellet stove part) until you read this
Pellet Manufacturers ... And where to find them!
How to replace your auger motor (PU-047040) and align your augers
How to replace your CU-047042 (2.4 rpm) auger motor
Are hopper extensions safe for my pellet OR multi-fuel unit?
How to replace your Combustion (Exhaust) Blower
Combustion (Exhaust) Blower Gasket instructions
Combustion (Exhaust) Motor Gasket instructions
Troubleshooting Pellet Stoves (2003 and prior models)
What do these "E"Codes mean? (2003 and prior models)
Troubleshooting Pellet Stoves (2004 and later models)
What do these "E"Codes mean? (2004 and later models)
How do I install window trim on my unit (basic instructions)?
How do I install window trim on my "Evolution Pellet" unit (stoves with "EP" in model number)?
How do I re-wire my PU-CB04 Pellet Control Board?
How do I replace my PU-CB98 (non-auto-igniter) Pellet Control Board with the new PU-CB04 board?
How do I replace my convection (room air) blower? (for 25-PDV, 25-PDVC, 55-SHP10, 55-SHP10L, 55-SHP22 and 55-SHP22L)
How do I adjust (keep tight) my hopper lid latches?
How do I replace the Igniter? (Two pages)
How do I replace the Thermal Sensor?
How do I install the PU-BPG Burn Pot Gasket?
How do I put this Impingement Plate back in my firebox (certain models)?
How do I install the new Vacuum Switch that I received for my pellet stove? (Two pages)
How do I replace the auger motor shelf (the plate the auger motor rests on)?
How do I replace the Vacuum Hose (for my exhaust blower)?
How do I install the backplate on my pellet fireplace insert?
Do you have a basic diagram & parts list of your pellet units (25-PDV, 25-PDVC, 55-SHP10, 55-SHP10L, 55-SHP22 and 55-SHP22L)?
Do you have a basic diagram & parts list of your "Evolution" pellet unit (stoves with "EP" in model number)?
Do you have a basic diagram & parts list of your "Evolution" pellet insert (pellet inserts with "EP" in model number)?
Do you have a basic diagram & parts list of your pellet auxiliary heater (stoves with "PAH" in model number)?
Do you have a basic diagram & parts list of your pellet utility furnace (stoves with "PUF" in model number)?
Pellet (and wood) installation help from Dura-Vent (also refer to your unit's Owner's Manual)
What do I need to know about outside air for my pellet unit?
How do I install the PU-OAK Outside Air Kit? (English, French, Spanish)
What are these 3 buttons on the bottom of my pellet stove's Control Board?
What about an external thermostat for my stove?
How do I install a wall thermostat on my pellet or multi-fuel unit?
Tell me more about the Remote Thermostat
I lost the instructions that came with my AC-3003 Remote Thermostat
A Great Idea: On/Off and High/Low Thermostat Modes (models with CPM, EP, PAH and IP in model number)
How do I test my wall or remote thermostat's function without firing up my stove?

Multi-Fuel (See also Pellet section for issues common to both Pellet and Multi-Fuel)

How do I use the AC-CS Corn Sifter?
How do I change the Burn Pot, Stirrer and/or Fiber Board in my corn stove (10-CDV, 49-SHC22 or 49-TRC22 models)?
— How do I install the auger that came with my corn stove?
— Do you have a basic diagram & parts list of your multi-fuel units (stoves with "CPM" in model number)?

Wood

Wood (and pellet ) installation help from Dura-Vent (also refer to your unit's Owner's Manual)
I need a diagram of my wood or coal stove's brick layout (most of our older models)
More diagrams: Brick layouts of wood stoves with "13" in model number
More diagrams: Brick layouts of wood stoves (add-on furnace) with "35" in model number
Still more diagrams: Brick layout (and heat shield diagram) of wood stoves with "30" in model number
How do I install window trim on my unit (basic instructions)?
What about an external thermostat (other than the one that is included) for my wood furnace?
How do I hook up the push-button style AC-1339 controller for my wood furnace? (stoves with 35 in model number)
How do I hook up the "old" (non-pushbutton) style AC-1339 controller for my wood furnace? (stoves with 35 in model number)
How do I install the 3" outside air kit?
How do I install the 5" outside air kit? (stoves with 17 in model number)
How do I install the AC-13BA blower (wood insert)?
How do I install the AC-16 wood stove blower on a stove with "30" in the model number? (English, French, Spanish)
How do I install the AC-16 wood stove blower on a stove with "12," "13" or "17" in the model number (and older units)? (English, French, Spanish)
How do I install the optional AC-30 wood stove blower on a stove with "30" in the model number? (English, French, Spanish)
How do I install the AC-20 heat shield with blower?
How do I install the backplate on my wood fireplace insert?
What is the white board(s) at the top of my stove?
How do I replace the 2 stainless burner tubes in the top of my stove (stoves with "17" in model number)?
How do I replace the 3 stainless burner tubes in the top of my stove (stoves with "13" in model number)?
How do I replace the 4 stainless burner tubes in the top of my stove (stoves with "30" in model number)?
How do I install the backplate for my non-catalytic fireplace insert?
Older (Catalytic) Models:
My catalytic wood stove won't draw; do I need outside air hookup?
How do I clean my catalytic combustor (25-cell "honeycomb" type)?
How do I clean my catalytic combustor (1-inch thick "foam" type)?

Gas

Do you have a basic diagram of your vent-free gas units?
How do I install the AC-26BA blower onto a vent-free gas unit?
Tell me about the Remote Thermostat for B-Vent gas units

PLEASE NOTE that these are general guidelines only, with the most current information available at the date of publication. Newer models than those shown may differ somewhat. Please contact Technical Support if you have any further questions at (800) 245-6489.

 

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