How to track your Parts Order
from England's Stove Works:
ONLINE TRACKING: You may now track your orders that you place with us, all online!
(PLEASE NOTE -- FOR WEB AND PHONE ORDERS: We do enter and ship orders asap, but please give at least one to two business days after placing your order before you attempt to track it.)
WEB ORDERS: Click Here to go to the UPS Tracking page to track "by Reference Number." In the "Reference Number" field on the UPS site, enter the (shipping) zip code that you use when placing your web order, then a space, then the order number that our online shopping program gives you...(for example: 24574 6123). Check the "Terms and Conditions" box, then click the "Track" button -- it's that simple!
ORDERS THAT ARE PHONED IN:
Click Here to go to the UPS Tracking page to track "by Reference Number." In the "Reference Number" field on the UPS site, enter the (shipping) zip code that you used when placing your phoned-in order, then a space, then the order number that our Customer Service rep. gave you, followed by the two initials of the rep.'s name...(for example: 24574 12789CR). Check the "Terms and Conditions" box, then click the "Track" button -- again, it's that simple! (If you do not have this information, you may call (800) 245-6489 and we can find and track your order for you...but if you have this information, please keep it handy, it can save you time if you track your order yourself.)
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